Please read our Return, Refund, and Shipping Policy carefully to ensure a smooth experience with your purchases.
We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Items that do not meet these criteria will not be accepted for return.
To initiate a return, please contact our customer service team at sales@melvinstea.com or 254708872712 with your order number, a detailed explanation of the reason for return, and any supporting photographs if applicable. Our team will guide you through the return process.
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 30 days.
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions for return and either replace the item or issue a refund, including the cost of return shipping.
If you have not received your order within the specified delivery timeframe, please contact us. We will investigate the matter and either reship the order or issue a refund.
We reserve the right to deny refunds in the following situations:
– Items returned after 30 days from the purchase date.
– Items not in their original condition, damaged, or missing parts.
– Products marked as “non-returnable” on the product page.
Shipping fees are non-refundable unless the return is a result of our error.
Melvins Marsh is not responsible for shipping delays caused by factors beyond our control, such as weather, carrier issues, or customs.
Melvins Marsh reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most current version.
If you have any questions or concerns about these terms and conditions, please contact us at:
Attn : Customer Support
Melvin Marsh International Limited
P.O. Box: 40270-00100 Nairobi, Kenya
Email:info@melvinstea.com
Telephone: +254-0733708627 /020-254-8083045
By using our website and making purchases, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.
Thank you for choosing Melvin Marsh International Limited. We appreciate your business!
