Frequently Asked Questions
Steep, sip, and stay curious. Find answers about our teas, brewing, orders, and working with Melvins.
What makes Melvins Tea different?
Melvins brings Kenyan tea together with natural flavours and a spirit of innovation. Our story includes familiar favourites such as Tangawizi and Masala, alongside orthodox teas and fruit and herbal infusions.
Where does your tea come from?
Kenyan tea is at the heart of our story. You can read more about our beginnings and approach on the Our Story page.
How do I prepare my tea?
Start with the brewing instructions on your pack. Different teas and infusions can need different water temperatures and steeping times. Adjust the strength to suit your taste, and explore our recipes for serving ideas.
Where can I buy Melvins Tea?
Contact our team for help finding a stockist, checking a particular blend, or discussing an order. Product and stock availability can vary by location.
Can I order through this website?
The online shop is being refreshed. In the meantime, call or email our team for current prices, availability, and help placing an order.
Do all blends have the same ingredients or caffeine content?
No. Black tea, green tea, herbal infusions, and instant blends can have different ingredients and caffeine profiles. Check the individual pack for the blend you choose.
How should I store my tea?
Keep it tightly sealed in a cool, dry place, away from direct light, moisture, and strong odours. Follow any additional storage instructions on the pack.
Can I enquire about gifts or a larger order?
Yes. Contact us with the occasion, quantities, and timing you have in mind so our team can discuss the available options.
How can I become a distributor?
Visit our Become a Distributor page and tell us about your business and market. The enquiry tool prepares an email for you to send to our team.
How do I ask about returns or delivery?
See the Return, Refund & Shipping Policy page, or contact our team with your order details for help with your specific enquiry.