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Location:  Lavington Mall

Department:  Restaurant

Position reports to:  Shift Leader

Job Purpose Summary

The Waiter shall be responsible for overseeing proper set up of tables, food and beverages service to guests and providing good customer service.

Responsible for serving food and beverages in the Café efficiently and in a most courteous manner.

Job Responsibilities.

Presenting menus and explaining menu items to guests

Taking orders, serving drinks for guests and refilling guests drink orders throughout the meal

Relaying guests’ orders to kitchen staff and delivering orders to guests

Preparing tables for meals, including setting up items such as linen, silverware and glassware

Receiving payment for the meals and drinks from the guests

Filling salt, pepper, sugar and napkin containers

Ensuring service areas are adequately stocked with supplies such as coffee, tea bags, serviettes, toothpicks, candles, guests, hot towels and linen

Removing empty plates, used silverware and soiled napkins from tables

Coordinating with other waiters to provide team oriented service

Entering each item ordered into restaurant captain order

Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments.

Cleans and polishes Glassware.

Maintains cleanliness level at working station and service pantry for smooth operation.

Obtains requested items from the storeroom.

Sets up tables in accordance with Café policy.

Cleans and removes dishes from the table after service is completed.

Cleans all spillage during mealtime and at closing.

Minimum Qualifications

Certificate in Food and Beverage Service and Sales or its equivalent from a recognized institution

KCSE grade C – (Minus) or its equivalent

Two (2) years’ experience in the same capacity especially in dining room service

Key Competencies

Good communication, customer care and interpersonal skills

Well organized, presentable, with patient attitude and with the ability to work under pressure

Be a good team player

Be fluent in the English and with good working knowledge of other languages.

To apply for position, send your C.V and Cover Letter to